ZirvoLegal & Compliance
Resilience, Privacy & Trust

Legal & Compliance Center

Access contractual documentation, regulatory terms, SLA guarantees, global probe network usage policies, and integrated privacy policies for our platform.

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Terms of Service (ToS)

Updated on June 12, 2026

Contractual terms and conditions for licensing the Zirvo platform to users and organizations.

Compliance ObjectiveGovern platform usage, obligations, payments, suspensions, and service guarantees.
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Acceptable Use Policy (AUP)

Updated on June 12, 2026

Guidelines on tolerated conduct and limits for protecting the global infrastructure and critical probe network.

Compliance ObjectivePrevent technical abuse, denial-of-service attacks (DoS/DDoS), and scanning against third parties.
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Cookie Policy

Updated on June 12, 2026

Regulation of the use of temporary identifiers and browsing metadata for secure authentication and analytics.

Compliance ObjectiveEnsure tracking transparency with full user consent on the dashboard.
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Data Retention Policy

Updated on June 12, 2026

Automated cycle for expiration, compaction, and disposal of telemetry and records in PostgreSQL databases.

Compliance ObjectiveMaintain compliance and data deletion in a scalable and secure manner.
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Privacy Policy

Updated on June 12, 2026

Central regulatory compliance document detailing data processing and protection guidelines under GDPR.

Compliance ObjectiveExplain how we collect, use, store, and protect registration data and sessions.
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Data Processing Agreement (DPA)

Updated on June 12, 2026

Formal contractual annex establishing the roles of Customer Controller and Zirvo Processor.

Compliance ObjectiveLegally protect data traffic and transfers in corporate contracts.
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Subprocessors List

Updated on June 12, 2026

Transparent list of active infrastructure entities and third-party services required for the SaaS.

Compliance ObjectiveAuthorize and notify the engagement of essential cloud infrastructure and billing partners.
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Security Policy

Updated on June 12, 2026

Perimeter security concepts, TLS/AES encryption, and defensive architecture under the Zero-Trust model.

Compliance ObjectiveDocument the technical, administrative, and physical safeguards protecting tenant data.
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Vulnerability Disclosure

Updated on June 12, 2026

Open channel for good-faith security researchers to submit confidential reports.

Compliance ObjectiveTriage and apply mitigation patches against ethically reported vulnerabilities.
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Incident Response Plan

Updated on June 12, 2026

Operational guide for rapid detection, triage, containment, and mitigation of network non-conformities.

Compliance ObjectiveNotify severe incidents within 48 business hours and clearly report corrective actions.
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Service Level Agreement (SLA)

Updated on June 12, 2026

Monthly uptime guarantee by contract tier and credit table applied to subsequent invoices.

Compliance ObjectiveEnsure reliability and priority enterprise support channels for critical operations.
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Availability Metrics

Updated on June 12, 2026

How we calculate total time versus unavailability across the probe ecosystem.

Compliance ObjectiveMaintain full monitoring transparency with auditable uptime data from our servers.
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Maintenance Policy

Updated on June 12, 2026

Scheduling and prior communication of database optimization windows during lowest-traffic hours.

Compliance ObjectiveEnsure that preventive maintenance notified 48h in advance does not cause downtime.
Security audit

Compliance Questions or Additional Requests?

Our operational representatives and Data Protection Officer (DPO) are ready to assist your team during internal assessments and B2B enterprise sales processes.